Had a decent October and November. I shouldn’t feel pressed for things to say, but here at the end of the month I’m feeling the (self-imposed) deadline crunch manifesting as low enthusiasm. But for just such occasions: I have a digital note I use to keep track of blog ideas. But many of these ideas require me to capture images, etc. and my Adobe software is acting up – presenting me with bogus messages that I’m not using, ‘genuine Adobe apps’. (I most certainly am.)
So, today’s entry will be comprised of complaining. Afterall, there aren’t enough complaints on the internet yet and I feel I need to do my part.
I’ve already spent a number of hours on a call with Adobe Tech Support, some months ago. The woman was helpful and the problem was resolved. – At last temporarily. It resurfaced again a couple of months ago and I tried their chat service. That support agent wasn’t helpful at all and said that they’d file a ticket and in about five days I’d hear from someone.
Some days latter I got an email telling me that my case was open. When I didn’t reply that day (it was around the holidays) I got another email saying that my case would soon be closed. I replied with my specifics and received a notice that they email wasn’t being monitored. And they presented me links again, ‘chat with an agent’ (i.e. starting the process over from the already fruitless beginning.)
I’ve lost some number of weeks to use the software I’m very much paying for and I’ve spent hours actively troubleshooting.
So, we can all thank Adobe for this lackluster post. If my software was working: this entry would have been truly a marvel!
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